At Dhalapara Online Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns and exchanges within 7 to 10 working days of purchase.

To be eligible for a return or exchange, your item must be in the original condition, unused, and with all tags still attached. Please note that final sale items cannot be returned or exchanged.

To initiate a return or exchange, please contact our customer service team by filling out the contact form on our website, sending us an email at info@dhalaparaonlineshop.com, or calling us at +880 1604-035249. Please include your order number, the item you wish to return or exchange, and the reason for the return or exchange.

Once we receive your request, we will provide you with a return authorization number and instructions on how to return your item. Please note that you will be responsible for the cost of return shipping, unless the item is defective or we made an error with your order.

Once we receive your returned item, we will inspect it and process your refund or exchange. Refunds will be issued to the original form of payment, and exchanges will be shipped to you free of charge.

Please allow up to 7 to 10 working days for your return or exchange to be processed. If you have any questions or concerns about your return or exchange, please don’t hesitate to contact us.